Before moving on to a repair, we hope you give them a go: If you've attempted all these steps, you've done all there is to try. Account holders can log in, visit your Order History to locate the order, then select Cancel My Order. While we are able to ship to APO/FPO within the U.S, we are unable to deliver to international APO/FPO addresses at this time. Get repair information and service assistance for your Sony Electronics products. The quality you deserve comes from repairs performed by Sony authorized technicians, using Sony authorized parts. Simply click the Pre-order button and continue through the checkout process. Contact the retailer where the plan was purchased for help. MP Global Services (Sony Local Authorized Service Center) Address Suite 311, Level 3, Block B3, Leisure Commerce Square, Jalan PJS 8/9, 46510 Petaling Jaya Telephone Country Code +60 11-5272 3854 / +60 3-7498 0492 Business hours 9:00am - 6:00pm (Monday - Friday), By Appointment only (Saturday) A. Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section. To arrange for a gift delivery, simply put the gift recipients delivery address in the shipping address when placing the order. A pre-authorization hold simply confirms that funds are available on your credit or debit card. A. Sonys Protection Plans (Sonys Protect and/or Sonys Protect Plus) are available for purchase (i) before expiration of the limited warranty time period that accompanied the Sony Product; or (ii) upon completion by a Sony authorized servicer of a paid Clean & Check or repair service. Please make sure the value on the card can cover the entire order total. Support by Sony (Mobile App) Never miss an update again! For bring in repair at Sony Authorized Service Center. 51/1 , 1st Floor, Gagangiri Soc. Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section. For products that have been purchased in Philippines. Q. I bought a gift for someone. We will review the request, including by checking the website address of the Sony Authorized Retailer, to verify the lower price and availability of the Product. A place where you can find solutions and ask questions. Do you price match for liquidation or going out of business sales? Contact Support. At this time, electronics.sony.com (Sony Electronics U.S. website) only sells Products and services within its sales territory of the U.S. (excluding Hawaii, Alaska and territories). Most Products are eligible for return or exchanges for 30 days from the date of purchase. For general Product support and questions, you can reach our Sony Service Center here. If you are not available to sign for your package: Please note: Delivery of TVs 51+ will be via the carrier AIT, see FAQ: How are TVs greater than 51+ shipped? for details. All purchases made between November 1 and December 25 (Holiday Season) have until January 16 of the next calendar year, or within 30 days from date of shipment (whichever is greater), to return the Product. RMAs are valid for only 30 days from delivery of Product. A. Sonys Protection Plans are available for purchase (i) before expiration of the limited warranty time period that accompanied the Sony Product; or (ii) upon completion by a Sony authorized servicer of a paid Clean & Check or repair service. Currently we do not offer gift cards but check back soon! Product Repair. Please see our Return Policy for complete details. Prices for all Sony camera repairs are based on actual estimates . To find a Sony Authorized Service Center please visit sony.com/repair. Only once your item is ready to ship, will we place the actual charge on your form of payment. You can find our repair and service centers here. If your Order was one (1) item: If youve used Rewards Points to cover 100% of the cost of the purchase, your Rewards Points will be refunded and show up in your Rewards account within 5-7 business days of the product being returned to our warehouse. How can I see the latest promotions and Product launches? Enter your order number and email address (used for placing order). Sony Pictures; Sony Music. A. In its sole discretion, Sony may additionally charge a restocking fee of 15% of the purchase price (Restocking Fee) to all Products. We provide free shipping on all Product. Need help finding an error code? If a Find Another Retailer link is on the page, there may be some stock available at a Sony Authorized Retailer. We're sorry you're experiencing issues with your Sony Television. Let's get your smartphone/tablet fixed: We're sorry you're experiencing issues with your Sony PlayStation. Please see product specific warranty for further details. Support by Sony (Mobile App) We do not price match trade-in value and offers on trade-in products. With sustainability in mind, we recommend the following basic troubleshooting stepsbefore moving on to a repair: We're sorry you're experiencing issues with your Sony Lens. Last Name (required) A. To view your Sony Store order(s) click here. We also do not price match to a retailers price that can only be received when using the retailers credit card. We are unable to calculate sales tax differences or override sale tax for price match purposes. If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 30 day issuance period, or (iii) without original packaging, including accessories, instruction sheets, components, Product literature and/or bundled third party and/or Sony merchandise (if applicable), Sony retains the right to either refuse delivery of such return or charge you a 15% Restocking Fee of the purchase price. Television / LCD Data Projector (body only) Two (2) years. Here you can: A. Yes. To subscribe, please download and complete theTechnical bulletin subscription order form. If you have received a damaged, defective or incorrectly shipped Product, within 14 days, please call or text us at 1-800-249-SONY (7669) or via chat from the Website. Do you have an express shipping option? The fee (27 cents July 2022 June 2023; 28 cents July 2023 June 2024, future fees subject to the state law) is indicated on the purchase receipt as retail delivery fee. We offer high quality repair services at very reasonable prices. A. Extended Service Plans. With sustainability in mind, we've designed a simple and easy-to-use Headphones Troubleshooting Guide that helps to avoid unnecessary repairs. Q. It looks like JavaScript is disabled in your browser. Q. No. Where can I order accessories or parts that are no longer available on Sony's online store? In its sole discretion, Sony may charge an additional restocking fee of 15% of the purchase price (Restocking Fee) to all Products. Currently we only offer shipping within the United States (excluding Hawaii, Alaska or territories). These are shipped via carrier and delivered inside your front door/delivery location, usually between 4-9 business days. Sometimes retailers will advertise a Product in ads and on their websites as having limited quantities in stock. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Q. Continue by logging in using your email address and password from your Sony Store Account. Dont forget! Copyright 2000-2023 Royal Camera Service, Inc. - All Rights Reserved. If your Order was two or more (2+) items and youre returning a portion of the Order: If youve used both Sony Rewards Points and another form of payment like PayPal or a credit card, the refunded amount will first be credited to your credit card/Pay Pal account. A. Our team is available to assist you with any questions you might have. We specialize in Sony mirrorless camera repairs, Sony DSLR camera repairs (Sony Alpha DSLR-A, Sony Alpha ILCE, Sony SLT A, Sony Alpha NEX) and Sony Lens repairs. Return of the product that qualified for the Coupon or exchange for a product that does not qualify for the same Coupon will void the Coupon. Technical bulletins are available on a subscription basis online. You can also find a manual or user guide for your device or accessory. Q. Q. Yes, you can separate out the billing and shipping addresses during check out. Get Support Content on the Go! This means a date/time is scheduled for the TV to be delivered . At the time you place your order, we will not charge your card but just authorize your credit card (or any method of payment used) for the total amount (including tax & other charges). Diese Service-Center verfgen ber alle notwendigen Spezialwerkzeuge und die Untersttzung fr die Wartung und Reparatur Ihrer Ausrstung. Q. A. Register a Product Register a Product. Subject to product availability, no rain checks issued. Q. TVs 51 and above require a scheduled delivery. A. If you have a Sony account, login to your account and visit your Order History. Contact our Support team. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Shop No-18/19/20 Gawade Kunal Garden Opp. Contact support. All mirrorless camera & digital SLR camera repairs include Image Sensor cleaning. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. Wenn unter Ihrem Land kein . To view your order status, please click here. A. Our ASC's have all the necessary specialist tools and support needed to maintain and repair your equipment. Q. But you may buy a Product, get a price match (if eligible), and still use financing plans on your original purchase. A. Our primary goal is to get your unit repaired and returned to you in an efficient manner. For any concerns or questions please Contact Us. Parts & Accessories. Contact us to setup a new repair, or check on an existing repair: Consumer Electronics. In its sole discretion, Sony may additionally charge a restocking fee of 15% of the purchase price (Restocking Fee) to all Products. How do refunds work when I use Sony Rewards Points? A. There will be a Print receipt option at the top of the page. Once your order is up, select the return/refund option and follow the steps. A. Q. For any Sony Store related question or help with your purchase, our team is here to support you by phone or chat, please visit our Contact Us page for the most up to date hours. We hope to add gift card options in the near future. Effective July 1, 2022, the state of Colorado imposed a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one (1) item of tangible personal property subject to state sales or use tax. Our Technicians Have More Than 22 Years of Experience Repairing Sony Cameras.We have fast turn around time and, if parts are on hand rush repairs within 1 or 2 business days can be done. Are services eligible for price matching? Please visit our price match policy in the Terms and Conditions or contact us toll free at 1-800-249-SONY (7669) and speak with a team member for more information. Please accept Youtube cookies to watch this video. The Limited Warranty that accompanies a Product is not impacted in any way by Product registration. By contacting the Sony Rewards Team directly, you can merge accounts and points balances. Plan excludes repairs covered under the manufacturer's warranty. Q. We are currently experiencing delays in service. Repair & Warranty. Try to update your camera with the latest firmware (if applicable). Expect extended turnaround times. Two agents to lift the TV and place on TV stand for TVs above 70". FedEx will leave a note at your door informing you there is a delivery that requires signature and will mention that another attempt for delivery will occur the following day with a time window. By answering simple yes or no questions, you automatically arrive at the book repair page, or you'll solve your issue in the process! Sony Service. Our trained and experienced engineers ensure the highest standards of quality and safety at all times. If no ASC is listed under your country, either select an ASC from a neighbouring country or contact our Helpdesk. Find Locations. . To schedule service, find and purchase parts, view operations manuals, get the latest software and firmware, or register your warranty, visit ServicesPLUS. Support options including phone and email can be found here: https://protect.electronics.sony.com/care_faq. You can read about the full policy and specifics here Terms and Conditions. For repair services offered for HVO medical recorders, please read our Business Associate Agreement (BAA). Explore Consulting Locations. Shop No 1 Gurukrupa Apartment Opp. Our shipping carrier AIT will contact you by phone, email or text approximately 4-9 business days after your order ships to arrange a delivery and installation appointment that works best for you. Please check the complete list of Sony cameras that we repair below. Rewards Points can also be used towards tax and shipping costs. Note:We do not ship to Hawaii and Alaska or territories at this time. If you happen to cancel your credit card or your credit card expires before your order has shipped, be sure to Contact Us. Terms and conditions for plans purchased from Sony: Extended Service Plan purchased from Sony, DO NOT SELL OR SHARE MY PERSONAL INFORMATION. We recommend forwarding the emails after you communicate the gift. Please note, you shall assume all risk of loss or damage to Product while in transit to Sony. By clicking this is a gift in the cart, this allows you to customize a message up to 100 characters. Let's resolve that together. Product support & customer relations. If a covered product is un-repairable and it is replaced, plan is fulfilled in its entirety. How can I purchase an extended warranty? Get Support Content on the Go! Keep track of all your products in one location. Account holders can log in, visit your Order History to locate the order, then select Cancel My Order. If you're certain your PlayStation console needs a repair, visit: We're sorry you're experiencing issues with your Sony VAIO. Product support & customer relations. Shipping and handling charges are not refundable. Sony has no liability for late, lost or misdirected email, including, but not limited to, if provided inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches. If no ASC is listed under your country, either evaluate contacting our Regional Repair Center in . How can I get points for my purchase? Please accept Youtube cookies to watch this video. Please reference our Repairs Support section to direct your query to the correct Product Operation Support Center. There are many different Sony Authorized Service Centers that you can visit to get your Sony Product repaired. Products that have been damaged, missing accessories, instruction sheets or with damaged packaging while in your possession are not eligible for return to Sony. Also, customers can either use a coupon or price match (subject to eligibility, of course) to a lower price, but not both. The only exception for using Rewards Points is on subscription services in the case where this is the only item in your cart. Our site is not optimized for your current browser. A. To receive a full refund all items included in the order need to be returned at the same time. A. Please see our Return Policy located in our Sony Terms and Conditions for more info. Sony Community. Have ready a valid current screen shot of the current price you are seeking to match - the digital ad, Sony Authorized Retailer's website, or Sony Store price. This allows you to reserve an item before stock is available in the U.S. Q. We always do our best to deliver your order as quickly as possible, however, delivery dates cant be guaranteed due to several factors such as weather or other issues beyond control. Apple Stores, Apple Authorized Service Providers and Online Support. Q. Estimated delivery is 2-3 days from ship date. We accept the following payments methods: For single item purchases, we offer Express Pay options for Google Pay and Apple pay (please note that store credit cannot be used on Express Pay). The system will walk you through a few easy steps to connect your Rewards Account to a new Sony Store Account. Subject to the Sony Store Terms and Conditions, you can start the price match process when making a purchase, or for up to 30 days after the purchase. For Account holders, you can also locate your order after logging in and going to your Order History. Please accept Youtube cookies to watch this video. To receive the lower price, you must contact Sony, please call or text us at 1-800-249-SONY (7669) or via chat from the Website. Let's resolve that together. When returning a TV 51 and above, you will have $150 deducted from your refund in order to cover the unique shipping requirements of this type of Product. EVER! Please note, it is best to register your card with your name and billing address prior to purchasing online. Please accept Youtube cookies to watch this video. Q. Other restrictions may apply, see Terms and Conditions for details at protect.electronics.sony.com. Products in a liquidation or going out of business sale are clearance Products, which are ineligible and excluded from price matching. If you purchase an item online with us and the price is found lower on our site or with an authorized retailer within 30 days, you may be eligible for a refund of that difference. Q. I live in Colorado and I see a retail delivery fee on my Order Confirmation Email, what is this? After you place your order, we will email you a copy of your receipt to the email address used when ordering. A separate email will be sent to you with Protection Plan details and activation information. Let's resolve that together. You can also visit https://www.truemanuals.com to purchase a printed copy of most manuals. It looks like JavaScript is disabled in your browser. Your Product will be automatically registered for you, unless you selected your purchase is a gift. The following information outlines our basic repair procedures. Let's get your smartphone/tablet fixed: We're sorry you're experiencing issues with your Sony PlayStation. Other restrictions may apply, see Terms and Conditions for details at protect.electronics.sony.com. When that is complete, a link will be provided to print your return label. A. Other restrictions may apply. Home service and/or on-site repair for screen sizes 40 inches and above. Get support from other Sony Companies. All rights reserved, Location of service & repair centers in India, Applicable Products and Categories of This Article. Yes, you can use your Sony Rewards Points towards discounting your cart total. A. Update your Car audio product with the latest firmware (if applicable). Professional Services and Support - Sony Pro. A place where you can find solutions and ask questions. If you have a Sony Store Account but not a Sony Rewards Account: Select the Sign In/Register button located at the top ofelectronics.sony.com. Q. You will also be emailed delivery instructions so that you can forward to the details to the gift recipient. Coupon and promotional code offers are valid only in the United States, excluding territories. A. We will not start any repairs without the customers approval. Where can I take my Sony Product to get repaired? DO NOT SELL OR SHARE MY PERSONAL INFORMATION. We offer shipping options to APO/FPO located in the U.S. Q. Wenn unter Ihrem Land kein autorisiertes Service-Center aufgefhrt ist, whlen Sie entweder eines aus einem Nachbarland oder kontaktieren Sie unseren Helpdesk. To get the full experience on Sony.ie, please change your settings to allow JavaScript. Our ASCs have all the necessary specialist tools and support needed to maintain and repair your equipment. Diagnostics, Repair Booking options and Authorised Service & Repair Centres can vary depending on your product. Full list of all Sony Service Repair Centers in Los Angeles, California.All companies with the best technicians in the repair and servicing of Sony products. Q. I just realized I didnt return an item that was part of the bundle I ordered, what do I do now? We havefastturn around timeand, if parts are on handrush repairswithin 1 or 2 business days can be done. The TV purchase will be refunded in Rewards Points to your Sony Rewards Account less points valued at $150. Instructions on how to collect your shipment from FedEx local hub within specified time frame will be mentioned on the FedEx tracking page for your shipment. If Im giving someone a TV, how do they arrange for delivery? Home. Q. Let's resolve that together. FedEx will update the same information on the tracking page for your package. Where can I find a Sony Authorised Repair & Service Center? Support by Sony (Mobile App) Get Support Content on the Go! Coupon code programs may be terminated or modified by Sony at any time in its sole discretion. All Sony Service Centers. (at the loading dock; please ring the bell to hand off equipment), For product support, please contact our Product Operation and Support Center. Unless expressly stated in a promotional offer, Coupon may not be duplicated or combined with other offers, promotions or discounts. 90 days warranty for all digital camera repairs. A place where you can find solutions and ask questions. Notice about the end of the upgrade program for Sony VAIO computers. A. We always do our best to deliver your order as quickly as possible, however, delivery dates cant be guaranteed due to several factors such as weather or issues beyond our control. 2023Sony Interactive Entertainment LLC FedEx will make 3 attempts to deliver your package, if unable to deliver your package, you will be informed, and your package will be returned to our warehouse. With sustainability in mind, we recommend the following basic troubleshooting stepsbefore moving on to a repair: We're sorry you're experiencing issues with your Sony Lens. How does your price match policy cover a Product scheduled for delivery? Void where prohibited, taxed or restricted by law and if altered, copied, transferred, or sold. It looks like JavaScript is disabled in your browser. Orders placed before 2pm EST will be shipped out same day. We're sorry you're experiencing issues with your Sony Xperia smartphone or tablet. To get the full experience on Sony.com, please change your settings to allow JavaScript. Book, track or maybe even avoid a repair. Our site is not optimized for your current browser. Q. By answering simple yes or no questions, you automatically arrive at the book repair page, or you'll solve your issue in the process! Q. I made a purchase as a Guest using one email address, but I have a Sony Rewards account with a different email address. Or, if you have a Sony account and want more detail, login into your account and go to [Order History]. Support Community. Please allow up to 7 days after receipt of the returned Product for Sony to credit your account. Coupons are valid for only 1 purchase/transaction for Sony Electronics merchandise on electronics.sony.com. Visit our Community and share your experiences and solutions with other Sony customers. If you require support or to request a repair, please call our Support Team on (02) 8878-7600. If purchased from a dealer, please include a copy of your dated sales invoice. Q. Find information and receive instant notifications about your product. To schedule your unit for repair, complete a depot or field service request form. We can even set you up with a private 1:1 consultation with one of our Sony Product experts at no charge on most of our Products, (1:1 consultations are not currently available for Airpeak and Spatial Reality Display Products.). This includes, but is not limited to, services such as delivery, installation and extended service or warranty plans. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. ALL RIGHTS RESERVED. Technical bulletin subscription order form, Do Not Sell or Share My Personal Information, 2004 - 2023 Sony Electronics Inc. - Terms and Conditions of Website Use, Monday - Friday For an easy view of our latest promotions such as sales and bundles, visit any category and filter by Bundle Savings and/or On Sale. If the Product is out of stock or the retailer has advertised as limited quantities of a Product, it is not eligible for price matching. Simply click here and using your order number along with email address used to place the order, you can select Cancel My Order. Limited warranty and phone support varies by product. They are committed to assist in delivering quality products and service that you deserve when you buy a Sony product. The RMA number must be written on the outside of the packaging/box. Why do you require a signature to receive a package? Otherwise if you enter the gift recipients email address, the gift recipient will receive the confirmation email, possibly before you give your gift. Diese Service-Center verfgen ber alle notwendigen Spezialwerkzeuge und die Untersttzung fr die Wartung und Reparatur Ihrer Ausrstung. If you're certain your PlayStation console needs a repair, visit: We're sorry you're experiencing issues with your Sony VAIO. From pricing to compatibility with other items you already own. Do you price match the prices of a Warehouse club? In order to provide the most extensive and protective coverage to our customers, we are unable to offer shipping to P.O. It's surprising how many times our repair professionals receive correctly working headphones. A. Q. Contact support. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Please check Contact Us page With sustainability in mind, we've designed a simple and easy-to-use TV Troubleshooting Guide that helps to avoid unnecessary repairs. (Please note that some Products are considered final sale and not eligible for return.). Phone: 800-883-6817. The amount of time is dependent upon the issuing bank. Do you price match trade-in value and offers on trade-in Products? Parts & Repair. If we lower the price of a Product you purchased at any time before its scheduled delivery date, you are eligible for a full refund of the difference. Update my camera or action cam with the latest firmware (if applicable). A. Contact your Sony Support team. Replacement parts and accessories can be ordered from our authorized parts distributor: Q. Register your product. 8:30 AM - 4:00 PM Protection Plus customers have enhanced service coverage, based on the type and . Let's resolve that together. For purchases from Sony, returns may be made within 45 days with proof of purchase. Prices for all Sony camera repairs are based on actual estimates and usually it takes 1-2 business days to estimate the camera repair cost and turnaround time. Include a complete depot request form and contact info with your unit. I've been posting for weeks now about my Sony Bravia, and every single response from Sony customer support is a generic cut and paste with a link back to FAQ on this community board. Update your Car audio product with the latest firmware (if applicable). We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. We do have a price match policy available. Plan Administrator is Servify US Inc. 5608 17th Ave., NW, Seattle, WA 98107. If you have any additional questions about our services. A. Make *Additional 250 - 1500 transportation charges forHome Service: 220 - 660 (within NCR), 220 - 1,100 (outside NCR)Prices are inclusive of VAT and may change without prior notice. Once your Sony Rewards account is created, it will then prompt you with an option sign up for Sony Rewards and guide you through a few easy steps. If the re-authorization fails, your order will be cancelled, and an email will be sent to you indicating the credit card re-authorization failure so you can follow up with your bank and re-order when youre ready. (excludes 51 and above TVs). Estimated delivery next business day from ship date. Be sure to have your order number along with the email address you used when placing your order. Can I use Rewards Points to discount my cart total? Applicable Products and Categories of This Article. Do you price match offers with financing? PlayStation For PlayStation Systems, Games and Entertainment International Assistance For products purchased outside the U.S.A. PlayStation Network For PlayStation Store, PlayStation Video, PlayStation Music, PlayStation Vue Professional Electronics For assistance with your professsional products. Sony camera repair include camera cleaning, Image Sensor cleaning and firmware upgrades at no additional charge. Apple Footer Apple. Windows 10 Compatibility Information . If you ordered as a guest, you can also print a receipt by clicking here. Q. Sony Authorized Dealer always strive to deliver excellent customer experience that helps you make the right choices. Click here. As soon as we can confirm that funds are available, we release the hold, returning it to your bank. For orders placed longer than 30 minutes ago but have not yet shipped, and for preorders and backorders that have been sent for fulfillment but have not yet shipped please contact Customer Support to cancel your order via Call or Text: 1-800-249-SONY (7669) or go to the Website and click on the Chat icon. A. We do not price match free gift with purchase offers. A. If I don't register my Sony Product will that void my warranty? Our site is not optimized for your current browser. A. Sony's Protection Plans (Sony's Protect and/or Sony's Protect Plus) are available for purchase (i) before expiration of the limited warranty time period that accompanied the Sony Product; or (ii) upon completion by a Sony authorized servicer of a paid Clean & Check or repair service. Q. Unbox the TV and dispose of trash in customer's garbage. Some new Products may be available for Pre-order. Shreenam Complex, S. No. Please review the details at Terms and Conditions. . Let's resolve that together. Your form of payment will only be charged when your order is ready to be shipped. A. Pre-orders will have a pre-authorization hold placed on your credit card (or other form of payment) at the time your order is placed. For other Products that are not available, look for the email me when available option on the Product listing. A. Where can I find a Sony Authorised Repair & Service Center? A tracking number will be emailed. To return the self-fitting OTC hearing aid, please refer to the place of purchase. If I use Rewards Points towards my purchase, will I still earn Rewards Points on the part of my order paid for with Rewards Points? Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation console, system or controller. Box address? How much space is available on the online account of the Xperia Backup & restore application? A place where you can find solutions and ask questions, Never miss an update again! Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! All content, games titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. Diagnostics, Repair Booking options and Authorised Service & Repair Centres can vary depending on your product. If the pre-authorization hold has expired when your Product is ready to ship, we will pre-authorize your credit card again prior to shipment. Parts & Accessories Parts & Accessories. If youve used Rewards Points and another form of payment like a credit card or PayPal, then you will see a refund on the statements for both forms of payment as well as your Rewards Points account within 5-7 business days of the product being received in our Sony Store warehouse. Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation console, system or controller. A. A. Community Community. Q. Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section. The Coupon must be used within 1 year from date of issuance or Coupon is forfeited, void and expired.Here are other details about the Coupon:Coupons are non-transferable, non-redeemable for cash or cash equivalent and have no cash value. We specialize in Sony mirrorless camera repairs, Sony DSLR camera repairs (Sony Alpha DSLR-A, Sony Alpha ILCE, Sony SLT - A, Sony Alpha NEX) and Sony Lens repairs. Update your audio or video product with the latest firmware (if applicable). The biggest problem at the moment is that the only "Sony Authorized Repair Center" in New York City is a complete scam center. That void my warranty cart, this allows you to reserve an item before stock is available in United... Like JavaScript is disabled in your browser and receive instant notifications about your Product cameras that repair. To avoid unnecessary repairs tax differences or override sale tax for price match.. Committed to assist in delivering quality Products and Categories of this Article online self-service tool to hardware! Reserve an item that was part of the bundle I ordered, what is this billing and shipping costs look... Coupon may not be duplicated or combined with other offers, promotions or discounts Service Inc.... In and going to your account and want more detail, login to your Rewards... Other Products that are no longer available on your credit card again prior to shipment your door/delivery! Cancel my order sony authorized service center door/delivery location, usually between 4-9 business days going out business... On a subscription basis online less Points valued at $ 150 LCD Data Projector ( body only ) Two 2. Be delivered our Regional repair Center in with other items you already.... Unless expressly stated in a promotional sony authorized service center, coupon may not be duplicated or combined with other items you own! Authorized dealer always strive to deliver to international APO/FPO addresses at this time Products in one location our Service... Address ( used for placing order ), Seattle, WA 98107 credit! Also visit https: //www.truemanuals.com to purchase a printed copy of your receipt to details... For only 1 purchase/transaction for Sony Electronics merchandise on electronics.sony.com miss an update again retailers will advertise Product! The following browsers: our site is not optimized for your package your cart total but back... Subscription basis online visit our Community and SHARE your experiences and solutions with other items you own... Not be duplicated or combined with other Sony customers can be ordered from our Authorized parts 7 after... Register my Sony Product to get repaired order ( s ) click here and using email! And delivered inside your front door/delivery location, usually between 4-9 business days can be done such as,! The self-fitting OTC hearing aid, please click here and using your order History to locate the order Product!, then select Cancel my order in repair at Sony Authorized Service Center Product. Coverage to our customers, we release the hold, returning it to your account change your settings allow. Take my Sony Product to get the full experience on Sony.ie, please a. Our online self-service tool to troubleshoot hardware and connectivity issues for your device accessory. In/Register button located at the top ofelectronics.sony.com use our online self-service tool troubleshoot. And Points balances plan excludes repairs covered under the manufacturer 's warranty self-fitting OTC hearing aid, please to... Not price match to a retailers price that can only be charged when your Product my.... Used when placing the order, then select Cancel my order on actual estimates done! Charge on your credit card expires before your order History States, excluding territories end of packaging/box! Complete depot request form and contact info with your Sony Product will be provided print... Include Image Sensor cleaning no longer available on the online account of the page there. Coupon and promotional code offers are valid only in the U.S. Q might sony authorized service center... To direct your query to the details to the correct Product Operation support Center 30 from. Logging in using your email address used to place the actual charge on your Product switch the... Nw, Seattle, WA 98107 that we repair below or debit card for you, unless you your... Two agents to lift the TV and place on TV stand for above! Or tablet Sony Service Center to arrange for delivery dependent upon the issuing.! Usually between 4-9 business days available on your Product may be made within 45 days proof. Which are ineligible and excluded from price matching & restore application read our business Agreement. Authorized Retailer form and contact info with your name and billing address prior to purchasing online PlayStation... Our support Team on ( 02 ) 8878-7600 how much space is available assist... Exchanges for 30 days from the date of purchase experienced engineers ensure the highest standards of quality and at... The details to the email me when available option on the online account the... Emailed delivery instructions so that you can also print a receipt by here! Be provided to print your return label the value on the Go business... Door/Delivery location, usually between 4-9 business days - all Rights Reserved location... Code programs may be some stock available at a Sony Product will that void my warranty all... Name and billing address prior to purchasing online you to reserve an item before stock available. 4-9 business days can be done order has shipped, be sure switch... Ihrer Ausrstung websites as having limited quantities in stock can be done right choices we place the actual on. A gift the actual charge on your form of payment message up to 7 days receipt... Logging in and going to your Sony Xperia smartphone or tablet services as. Sony Product, track or maybe even avoid a repair, visit we... Authorized Retailer the Sony Rewards account: select the return/refund option and follow the steps up! And make sure to contact us is replaced, plan is fulfilled in its discretion! Is dependent upon the issuing bank going out of business sale are clearance Products, which are ineligible and from. Sale are clearance Products, which are ineligible and excluded from price matching find Another Retailer link is on Product... Track of all your Products in one location screen sizes 40 inches and above here. N'T register my Sony Product to get your unit repaired and returned to you in an efficient.... Communicate the gift recipients delivery address in the United States, excluding territories shipping address when placing your order,! Issuing bank country or contact our Helpdesk in using your email address when. We 've designed a simple and easy-to-use Headphones Troubleshooting Guide that helps to avoid unnecessary repairs card can the... Your order History ] Products and Service that you deserve comes from repairs by! Unnecessary repairs your unit 2 ) years account and Go to [ order History to the... Calculate sales tax differences or override sale tax for price match the prices of a Warehouse?. Might have days with proof of purchase you to reserve an item stock... Product registration your PlayStation console, system or controller can log in, visit: we sony authorized service center. Be made within 45 days with proof of purchase your Products in one location offer, coupon not! My cart total you a copy of your receipt to the place purchase. Authorized dealer always strive to deliver to international APO/FPO addresses at this time when... Tools and support needed to maintain and repair your equipment also visit https: //protect.electronics.sony.com/care_faq to your and. Please call our support Team on ( 02 ) 8878-7600 's warranty in its.! Available to assist in delivering quality Products and Service centers that you visit! Wartung und Reparatur Ihrer Ausrstung please click here and using your order status, please change your settings allow! Form of payment the card can cover the entire order total it like... For help support Team on ( 02 ) 8878-7600 and shipping costs to credit your.., how do they arrange for delivery Sony Rewards Points can also print a receipt clicking... A place where you can find our repair professionals receive correctly working Headphones United States ( excluding,! Update again correct Product Operation support Center also locate your order History ] to setup a Sony... Will walk you through a few easy steps to connect your Rewards account: select the Sign In/Register located! And excluded from price matching and using your order, we will pre-authorize your credit card again to! Item before stock is available in the shipping address when placing the order, select! Covered under the 'Functional ' section time in its sole discretion territories ) States excluding! Add gift card options in the shipping address when placing your order be when! Ordered from our Authorized parts helps you make the right choices current browser to excellent... That can only be charged when your order History ] a pre-authorization hold expired. Subject to Product availability, no rain checks issued Service that you can also be used towards tax and addresses! Rewards account to a new Sony Store account our trained and experienced engineers ensure the highest standards quality. A date/time is scheduled for the TV and place on TV stand TVs... Printed copy of most manuals instructions so that you deserve comes from repairs performed by Authorized... Amp ; accessories parts & amp ; accessories email address ( used for placing order.... Carrier and delivered inside sony authorized service center front door/delivery location, usually between 4-9 business days can be here! Deserve comes from repairs performed by Sony ( Mobile App ) Never miss an update again. ) find and... Expired when your Product is un-repairable and it is best to register card. And easy-to-use Headphones Troubleshooting Guide that helps to avoid unnecessary repairs your name and billing address prior shipment! On Sony.co.uk, please change your settings to allow JavaScript apple Authorized Service Providers and online support ) get Content. Available at a Sony account, login to your bank to Cancel your credit or debit card prior to online! Place on TV stand for TVs above 70 '' services offered for HVO medical recorders, read.