We checked with our Customer Support Team, and it appears your issue has been resolved. . Their response was "In order to have access to the PDFs of songs on our site, you need to have purchased the printable verison with the same order or before." Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Is it easy to contact Musicnotes? Over 8 million musicians choose Musicnotes as their most trusted sheet music source if you purchased an arrangement you're unhappy with, please contact us via apphelp@musicnotes.com for a full refund. We're glad to hear that you're enjoying all of our features. Thanks for being a longtime customer and for leaving us a 5-star review, Sonya! We do not have control over when the credit will post to their card, but have indeed credited the order. (Optional) Include a photo to illustrate your review of Musicnotes' positive customer service. Plus, download and play your sheet music with our free iPad, iPhone, Android, PC, Mac or Musicnotes Cloud apps! las molestias. Stay musical! Hi Lois, thanks for asking us a question. Sorry. [A default letter is provided here which indicates your acceptance of the business's response. But, at the same time is of no good to me if it's going to force close every time I try to turn a page or open a score. Also, the songs are pretty expensive. Great music selection - easy to find, transpose, and good price. Examples: Does Musicnotes have a clear commitment to providing a great customer experience? Anyone can write a Trustpilot review. Consumer BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Music like Big Rock Candy Mountain, Hello Ma Baby, John Henry, etc. Musicnotes.com is one of just a few sheet music sources that I use often. Recommendation: avoid subscriptions. Discover which options are the fastest to get your customer service issues resolved.. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for taking the time to leave us a 5-star review and rating, Augustin! Our Customer Support Team has reached back out to assist you. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Musicnotes ranks 441st among Music Other sites. Please contact us so we can address your concerns. rather than buying sheet music on paper. I've bought the pro subscription, and as somebody who constantly buys sheet music, I've saved quite a bit of money with it. If not don't buy. They advertise the premium subscription, it seems like a good idea as you get 12 credits to spend on sheet music. It's great! Find Patrick's email address, mobile number, work history, and more. Products used:Still waiting for a corrected copy. Lazy, entitled, amateur, unprofessional company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In reality, she likely only performed (with my father and their performance choir) a fraction of the songs. The math in their promotion does not work for me and is an insult to my intelligence Hi Roger - We're sorry to hear that you're not happy with our sale. The best feature of this website is that it allows you to preview the first page of an arrangement to make sure you like the way it sounds and it is at your skill level. Stay musical! 22. Tip for consumers:Verify the music score is exactly what you need first and not available elsewhere. Which made me think, are they just stealing my card information? . If you are a Musicnotes - Sheet Music customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Musicnotes - Sheet Music. Tip for consumers:Great site and products! Ive been shopping from Musicnotes for over 10 years. If a customer has saved their music without printing, they have the ability to print it directly from their account, under "My Account --> Print My Music" Musicnotes ranks 94th among Music Other sites. Tip for consumers:Make sure you check the math when looking at their promotions.otherwise, the music is fine. message, contactez-nous l'adresse Their apps are ridiculously outdated and lack basic features. Really these digital copies should have the option to export into midi file at the very least but NOPE YOU CANT DO THAT EITHER. Organize your music in folders and set lists. Yes, the scores maybe a bit pricey in some people's opinions, but as a musician let me just say that sometimes you get what you pay for and when you order cheap music sometimes it is cheap for a reason. Moderate content, respond to reviews, and promote offers. . I have dupes of all my music now. If you ever have any questions in the future, please dont hesitate to reach out to us at apphelp@musicnotes.com. , My wife who passed away 1.5 yrs ago had an account, after recently getting an email from this company i requested that the account be closed as it will never be accessedThe response from the support team shows an account CAN NEVER BE CLOSEDHere is their response As the account already placed an order with us, we are unable to delete the account entirely. International Association of Better Business Bureaus. Bought music, couldn't download it and had to get "pro" subscription which said it allowed free PDF versions of purchased sheet music. Due to publisher copyright rules and regulations, only one successful print out per purchase is allowed. It also allows you to transpose the key of the song before you download it. questo messaggio, invia un'email all'indirizzo Keeping the music in playable range - Note that if you are transposing the notes too high or too low, they may go out of the playable range! They offer transpositions into various keys and also a choice of arrangements for some songs that have been covered by various artists. We can confirm the account you contacted us about has been permanently closed. Stay away from these complete fraudsters. Simply visit our website and sign into your account. I have been emailing musicnotes for a week. Kirton 2 reviews CA Updated Jul 18, 2020 Not worth it Not worth it. : and they refused to refund the additional amount of money which should have amounted to $9.75. You can use Musicnotes coupons to unlock discounts at their website. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Organize your music into set lists for If you attempt to download music from Music Notes using Firefox or Safari, you will see a pop up stating the site is having technical difficulties with these to internet explorer apps. If you have purchased a Musicnotes Pro subscription from within the Musicnotes Player for iOS app or the Musicnotes Sheet Music Player for Android app, please see the . Consumer I am a Pro member and have loved using music notes but now when trying to go into the store I get a spinning 1/4 note that never goes away. Response: Hi Jacob - Unfortunately, as you mentioned, we do not support Linux operating systems at this time. Were glad that you were able to print the music. My order number is BNKS9S. Instead, it gave me prices that were HIGHER than the original website. Im a college student and Im very short on money but we have to purchase music for competitions. Sheet music in a size you can not possibly read at arms length. Terrible site, takes your money and does not deliver product. Stay musical! Revdex's aim is to improve the connection between consumers and businesses. Lamentamos pelo inconveniente. When I attempted to download the order, my printer display stated " In use" or "Off Line". For example, with our sale today, you can buy the ten leadsheets for $1.50 each, but "Landslide" and "I'm Yours" are actually $3.99 each if not purchased with the collection. You contacted us after hours, left a voicemail, and we followed up with you the next day. But when I started browsing and listening to some of the samples, I found a few major differences. Once logged in, you should see the music under "My Account." How can we help?" button at the bottom right-hand corner of the Support site. If you buy a song, you can view it on the app as long as you want, but you can only print it once then it costs you another three dollars to print again. It's a complete rip off editing product. About: Premium interactive sheet music Please contact us via support@musicnotes.com so we can resolve this issue for you. https://help.musicnotes.com/hc/en-us/articles/201157537-Why-am-I-only-getting-th /> If you have any questions or concerns, please dont hesitate to contact our Customer Support team at apphelp@musicnotes.com. Business We have a dedicated U.S based Customer Support Team that can help you, Monday through Friday, from 8 am to 6 pm, US Central time. Thanks for the 5-star review & rating, Carrie! As a Musicnotes team member you'll have the opportunity to collaborate on a wide variety of projects, ensuring our more than 150,000 daily website visitors receive an unparalleled sheet music experience. Second, their arrangements sound a lot more like the actual song than some others do. Thanks for taking the time to leave us a 5-star review and rating, Nichole! Service 13 Value 14 Shipping 3 Returns 5 Quality 13 Si vous continuez voir ce Pricing is misleading and I would even say fraudulent. Prior to attempting to print this Music Notes order, the printer worked perfectly. DESCRIPTION Sheet Music Direct ( sheetmusicdirect.com) is a well-known music instruction which competes against brands like Fender Play, Ultimate Guitar and Fender Play App. an. , along with additional contact information. I love it! That can be annoying. On top of that, some of the songs arent on this app either. Then have to download separate app to play the sheet music.It has changed from what it was before and far more expensive. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Just download and print your sheet music. In the future, the customer should be aware that all choral pieces (the arrangement type is indicated on product pages) will have this 6 print minimum, and to avoid needing to purchase 6 copies, they should look for a different, non-choral arrangement of the desired music. Even if I install a midi playback engine mapper both the app and the site refuse to use assigned midi engines. Thanks for leaving us a 5-star review & rating, Dean! Our team will then take a look and can consider adding it to our library. iPhone With the Musicnotes sheet music player you can find, print and play any song from our complete catalog of premium sheet music - made by musicians, for musicians! . I have been faultlessly accused of using profanity by Tim and have asked him to review all correspondences and emails and all I get is "respect our employees we will be in touch". There are many ways to contact us: phone, email, or live chat. Reviewed in the United States on January 18, 2013, Reviewed in the United States on March 5, 2014. i have installed the musicnotes app on a 10" toshiba ( a bit too small for sheet music) a toshiba excite ( Wrong format to see the full page properly 13" x 8" ? And by the way, I am on a Kindle. This website was reported to be associated with Musicnotes.com. I thoroughly enjoy the regular themed selections offered which often trigger memories of songs or introduce me to new ones. Products used:digital sheet music downloads. Revdex.com: You may also have unlimitedaccess to the digital Musicnotes site has been invaluable when I've needed music quickly. "The times are a'changin", as Bob Dylan eloquently wrote! We're happy to hear that Musicnotes has helped both you and your students, Sandy. *** ***. Over the past few months every time I try to enter my payment it says either the card number or the expiration date is wrong when they are clearly correct. We hold copyright and publishing agreements with each publisher that varies for different reasons. This company responds to reviews on average within 1 hour, Everybody's complaining bout only bein able to print one copy and stuff, but I've had not problems. All of your music is easy to read and the store is is pretty big with tens of thousands of songs for every kind of instrument. Contact information availability rating: 5.0 - 1 rating. If you make one customer unhappy, they will tell 15 other potential customers about their dissatisfaction." Thanks for the 5-star rating & review, Paul! How well does Musicnotes resolve disputes and customer complaints? The selection is wide, and the instruments/levels available for each song is as well. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks, your site sucks. I've been using Musicnotes for four years. Interactive Play mode for rehearsal & Best to choose a different and more reputable company for sheet music and transcriptions than these clowns. We're happy to see that different features have been especially helpful to you as a pianist. We're glad to hear that Musicnotes has been a great resource for you. Contact Information 901 Deming Way, Suite 100 Madison, WI 53717-1964 Get Directions Visit Website Email this Business (608) 662-1680 Customer Complaints 2 complaints closed in last 3 years 0. There is documented research in customer service stating, "If you make one customer happy, he/she may tell someone else about that experience. We are mainly a sheet music distributor for various publishers around the world We hold copyright and publishing agreements with each publisher that varies for different reasons Recently, part of our agreements with choral music publishers specifically required a change to our minimum purchase amounts As these pieces are intended to be performed by an ensemble, a minimum number of copies per order is enforced This is exactly like traditional pre-printed sheet music a customer would purchase from a publisher of choral music, where a minimum number of copies need to be purchased as well (the industry standard is currently 6) Currently, if a customer orders a single non-choral piece they purchase at a higher price (normally around $5), then for additional copies they receive a discounted price that depends on the arrangement type However, due to the nature of how we must deliver choral pieces specifically (minimum of copies) the price of each copy is a flat $per copy, making a total purchase $ Again, this is due to the contracts and agreements we have with the publishers of the sheet music specifically, and there is messaging on the website in several places to this affect In our contact with the customer we explained this as well, and our current policy is to enforce the minimum copy purchase in accordance with our publisher contracts In this case we understand that this may be confusing to customers who have encountered this for the first time, and have now credited all but one copy of the sheet music, as a one-time exception, and on the specific permission of the publisher this one time The customer may verify this has been done by returning to their account history to see the additional copies have been cancelled We do not have control over when the credit will post to their card, but have indeed credited the order In the future, the customer should be aware that all choral pieces (the arrangement type is indicated on product pages) will have this print minimum, and to avoid needing to purchase copies, they should look for a different, non-choral arrangement of the desired music We hope this clears things up, and encourage the customer to contact us with any additional questions regarding this issue, [A default letter is provided here which indicates your acceptance of the business's response. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). It is very clear and easy to read even I am a 70-year-old-beginner. I give FIVE stars to it. Musicnotes.com Sharing is caring! Purchase one-off music if you can't find it somewhere else. Lamentamos https://help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US-. I later found out that only very very simple arrangments, that normal cost approx $5.00, can be purchased with the credits, while any sheet music I actually want are not credit eligible. Something simple like zooming out is either just impossible or so unintuitive it appears so. I have wasted countless hours on this. Add contact information for Musicnotes.com, Sharing is caring! There are often a wide variety of arrangements available for any particular piece of music. (And it's exactly same product) Are you even serious MUSICNOTES? Thanks for being a longtime customer, Kara! Stay musical! Please feel free to contact us at apphelp@musicnotes.com so we can assist you directly. Instant delivery, no shipping and handling. . Use RevDex to write a review Reviews Online Shopping, Sheet Music Musicnotes.com Musicnotes.com Reviews ( 10) Add a review Reporter4472892 , wasted space) and i just purchased the HANNSPREE 13.3-INCH tablet (13.5" x 9.5 " ). However, based on the last rediculous "CAMPFIRE" promotion I have decided to "UNSCRIBE." Get 24 titles of your choice to. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It allows you to slow down the music and gradually increase the speed until you get to the desired tempo. . Poor transcriptions, non-existent customer service. Would you please email our Customer Support team via apphelp@musicnotes.com, so we can assist you directly? Overview Musicnotes has a rating of 1.7 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. They have a wide variety of sheet music from lots of different genres in every key. Reviewed in the United States on May 16, 2013. We have now allowed additional print attempts for your music, and please don't hesitate to reach out to us directly in the future - Customer Support can becontacted via email at [emailprotected] or toll-free at 1-800-944-4667 (in the US and Canada). Get verified for Musicnotes and control your brand's voice and content on Knoji. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates, Learn more how customers reviews work on Amazon. If theres ever a specific song youre looking for, please send your request to support@musicnotes.com. I will look up a song and only be given the option add my song to my wish list. We appreciate you taking the time to leave your valuable feedback. For additional information, and business hours, please feel free to visit our support site at https://help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US-. The app is a deal breaker for me. They just add $2 hoping you won't notice the bump. Currently, if a customer orders a single non-choral piece they purchase at a higher price (normally around $5), then for additional copies they receive a discounted price that depends on the arrangement type. There is also a link to open a help ticket directly from our Support site - https://help.musicnotes.com. Great variety of usic and very user friendly. As these pieces are intended to be performed by an ensemble, a minimumnumber of copies perorder is enforced. We researched this on Aug 18, 2021. The company pre-installed around 9 songs. They are delivered online to my email and I print as many copies as I want at a time. Good work, never change that running system ! Several arrangements are usually available and can also be transposed. Review: I bought 2 pieces of music, 5 copies each. Well, there is none on any page and no other way to report the issue.Desired Settlement: Either give me access or refund. The quality of transcriptions that Musicnotes provides for your average pop song are better today than what publishers offered back in the 70's and 80's. Its been a while since I have bought sheet music and I tried a few sites but Musicnotes is the best hands down. Per our Support article, also found on our website, in order to abide by the contractual arrangements we have with music publishers, printing must occur from within an order on our site. Went to download purchased sheet music and had to pay more for the "free" PDF. It's 100% free. There is also a link to open a help ticket directly from our Support site - https://help.musicnotes.com. Set your printer up carefully. I asked for it in B-flat. The interactive player that accompanies each purchased song is an excellent tool for learning the piece. Everyone knows the quality of sheet music on Musicnotes is good. Our team will then take a look and can consider adding it to our library. Hello Lillie, verdade. However, our free products, and products listed as Musicnotes Editions (indicated by a green note icon in search), can be printed in full from the saved file within the Musicnotes Player which is a free software download from our website. I have beet trying to get the customer service department to respond to an on going problem I am having for over a month now. I can find a LOT of piano sheet music on musicnotes.com. Thank you for being a loyal Musicnotes customer. PDFs are available as an add-on or, if you're a Pro Member, they're included with the purchase of standard sheet music products. I don't trust this site, The tab is fine. Products used:Music notes Pro Subscription and many sheet music purchases. Premium. Having a player app for the Kindle Fire would make my music easily portable instead having to lug around my laptop to practice when I am away from home. Purchased a single pdf as a one of to try out their service. I was referred here by the musician whose arrangement I wanted to buy. I contacted them, informed they of the error and asked nicely for them to refund this amount and when they refused I told them I would be contacting the Revdex.com.Desired Settlement: I want my bank card credited immediately with the $9.75 they overcharged me. Further info is available here: https://help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US- [redacted]. interactive sheet music files tthat are included with your purchase, through our free apps for Mac, Windows, iOS and Android devices.Our records indicate that you marked all copies as successfully printed on September 10, 2015 at 10:26 am US Central time. Please enable Cookies and reload the page. *** ***, [A default letter is provided here which indicates your acceptance of the business's response. Revdex.com: Large library of pieces available for digital downloads. We read and take action on all feedback received, and we understand the frustration we caused you in this situation. full list of brands that offer positive customer service. Response: Canceled my order immediately, I just hope that at least works. Were sorry to hear that youre not satisfied with your sheet music experience; we want to provide one that impresses. 10 songs for $1.50 each. Just buy a book then? Hi Bran, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you need any further assistance, please feel free to email us at support@musicnotes.com. Here are 8 tips for writing great reviews. . One can only hope. If there's ever a specific arrangement that you're looking for, please feel free to email your request to support@musicnotes.com. Per our Support article, also found on our website, in order to abide by the contractual arrangements we have with music publishers, printing must occur from within an order on our site. That would get a 5 star review making this app top of the line. All these supposed monthly updates and the app functionality still as dead as a ghost town. Verification can help ensure real people write reviews about real companies. A recent "CAMPFIRE" promotion certainly demonstrated an ignorance of their audience. I could not download my music order and followed all of the instructions for Mac users to resolve the problem, none of which worked. I've been a musicnotes customer for years - I haven't been able to find any where that has a better library of sheet music. . 1 review US 30 Apr 2023 Four years of Joy using Musicnotes! Tip for consumers:I don't know how to help you since I can't help myself on this freak site. This is due to the fact that publishers require we provide them with records of which countries their copyright-protected sheet music products were purchased in. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tip for consumers:Do not purchase the pro subscription. , It's a convenient and inexpensive way to get sheet music that can be immediately downloaded. Enter your Musicnotes.com account info and tap the "Sign In" button to start using your account. Musicnotes has been transforming the way people purchase and play sheet music since 1998. Wir entschuldigen uns fr die Umstnde. Any of the simple arrangements would still be cheaper purchased individually than with the subscription. , Hello MN-Team, I completely recommend musicnotes.com. We're happy to hear that you're enjoying our Signature Artists' arrangements and your Pro Plus membership. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail The starter pack songs are spam to me at this point. It's great to hear how we're helping you create the perfect sheet music collection. How responsive is Musicnotes to customer requests? Hi Caitlyn - We're sorry to hear that you ran into problems accessing your sheet music. The customer may verify this has been done by returning to their account history to see the additional 5 copies have been cancelled. There are many others that are honest. I probably wouldnt have purchased near as much sheet music from Musicnotes were it not for the app.Thank you Musicnotes for adding to my enjoyment of playing the piano! Have always enjoyed, received great music selections from Musicnotes. ein Mensch und keine Maschine sind. I also use the player to practice on my own outside of scheduled practices, which is a great help, too. Tax 0.00 No response. I agree with the other reviewers - give the music player and it's 5 stars. Its great for singers since the app transposes songs into different keys.Also, its more portable (w/iPad, etc.) Business I got a receipt from google play but no confirmation email. Every. "Singer Pro" versions are generally very good. Reviewed in the United States on January 7, 2014. https://help.musicnotes.com/hc/en-us/articles/201157537-Why-am-I-only-getting-th Increase visibility and credibility of your review by. Time. Maybe the problem accidentally developed in the updating process. They are not responsive. Apparently Epson and Microsoft include adding printers in their updates.I had wondered why my print program had kept chosing Note. Tip for consumers:Listen to the preview and see if there are multiple arrangements of the song to compare. I've never had trouble before ordering onlinemaybe an app problem? Guitar transcription was highly inaccurate in both rhythm and pitch. It is an excellent resource, easy to use, and often has many arrangements for each song. In the past the subscriptions didn't seem worth it. I managed to replenish it yesterday and tried to print it. We have now allowed additional print attempts for your music, and please don't hesitate to reach out to us directly in the future - Customer Support can be contacted via email at [emailprotected] or toll-free at 1-800-944-4667 (in the US and Canada). I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Find Any Song The records we hold at Musicnotes, Inc for our website, www.musicnotes.com indicate you signed up for a Pro Plus membership on our website. This page works best with JavaScript. performance Will this app help me learn to sing harmonies? When purchasing our Pro Plus membership, PDFs are only made available for sheet music arrangements that are purchased at the time of the Pro Plus membership or after. enviando un correo electrnico a This is a great resource for any level of musician- music is easy to search through, and there is enough of a preview/sample page to know what you are getting and whether its level-appropriate. For a free app, it gives me most of what I want. (again, which is not what I ordered). The scores in their app is much more expensive than web browser version! We are mainly a sheet music distributor for various publishers around the world. The pro subscription is absolutely worthless, and is advertised in a way that it seems that the pro credits will reduce the price for all pieces on there. If you wish, you may update it before sending it.] I think that this is a great app for people who want to play their favorite song, or if you just want to get a new, cool song to play. Thanks! It's really useful during the COVID-19 epidemic, because we can play music just like the famous pop singers and composers. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de 1 review CR May 24, 2023 The website is not user friendly The website is not user friendly at all, I just wanted a pdf real quickly for class which ended at a refund request as the file was never made available for download. BBB Business Profiles generally cover a three-year reporting period. One song obeyed the promise and one didn't until they fixed it after this complaint. No way to contact them. 2023 Trustpilot, Inc. All rights reserved. University of . , wasted space) and i just purchased the HANNSPREE 13.3-INCH tablet (13.5" x 9.5 " ). Ive been using GP for years and recently had to use MN to play a specific piece and dear god it sucks. Companies can ask for reviews via automatic invitations. Ive been looking for a specific song that doesnt exist on the app but was quickly found on google that took me to your website. I'm nor impressed at their customer service and really just want my music! I use the app on my tablet so I don't always print my music, I have everything with me.I have to put a date on this but I've been using them regularly since 2008. We appreciate your support. We do not have control over when the credit will post to their card, but have indeed credited the order. I am in the process of making copies of songs that i play often and putting them also in my notebook.. What a great gift the day I found Musicnotes!!!. between the customer service and ease of use this app is 5 stars in my opinion.. In our contact with the customer we explained this as well, and our current policy is to enforce the minimum copy purchase in accordance with our publisher contracts. 2012 - 2014 2 years. We're delighted to see your five-star quality rating and will take action on your feedback to aim for five stars in all categories. Musicnotes provides high quality scores at reasonable prices. Get started today. I never thought anyone would play this game till I saw the horrible reviews saying the same thing. The app may be free, but most of the songs are five dollars apiece, which to me is kind of crazy for a three page song! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. )Customer serviceSuper!! The original was in E flat. Do Not Use this site. Hi Rod, were sorry to hear youre unsatisfied with your Musicnotes experience. The app is getting really useful now as well and I do most of my accompanying on it now - a real time saver when I can have all of my music electronically stored in one place. para informarnos de que tienes problemas. Regards, I could buy all 12 for $18.00, so why would I pay an extra $0.99? Such a shame. How BBB Processes Complaints and Reviews. We're happy to be there for you as you start your musical journey. As a matter of policy, BBB does not endorse any product, service or business. Your real card info stays hidden. using W10, Chrome and Epson XP 8500.After two days I discovered why. Thanks! I'm a multi-instrumentalist that decided it was time to learn to play the piano. Sales and additional discounts and free PDFs for Pro Plus members are great. I subsequently made a much more accurate and professional transcription in less than 10 minutes of work. We're sorry to hear that you weren't satisfied with your sheet music experience, Jeff. Customer service has not offered any help on this matter of permanently deleting the starter pack songs. If you continue to see this Enjoy a premium sheet music experience for your favorite musical instrument Become a better musician with our interactive play mode for rehearsal & performance And this fact is only apparent after purchase. Caso continue recebendo esta mensagem, We appreciate your feedback; it will help musicians around the world who are considering Musicnotes as their source for sheet music. For more information on this, please visit: https://help.musicnotes.com/hc/en-us/articles/201184346-How-can-I-find-my-purchased-music-and-then-print-it-If you have any further questions or concerns, please feel free to contact us via apphelp@musicnotes.com. My mother had full closets and file cabinets dedicated to managing her vast archive of music. View Patrick Lindsley's business profile as Customer Service Manager at Musicnotes. Stay musical! Stay musical . Retail Wireless Consultant. This is exactly like traditional pre-printed sheet music a customer would purchase from a publisher of choral music, where a minimum number of copies need to be purchased as well (the industry standard is currently 6). Compare Musicnotes vs. Mastering MuseScore School side-by-side. Reviewed in the United States on November 12, 2013. The popular songs aren't "eligible" for purchasing through your membership, so basically you've just bought a subscription for no reason. Get a free Virtual Credit Card to signup for Subscriptions. The website is not user friendly at all, I just wanted a pdf real quickly for class which ended at a refund request as the file was never made available for download. Stay musical , I am based in the UK and I have purchased many scores online from musicnotes over the years, every time without problem. Please contact us via apphelp@musicnotes.com if you have any further questions or would like a full refund. First off, the app has some sort of glitch where it force shuts down when your in the store a lot. We're glad to hear that you found the perfect arrangement for your daughters. It DOES NOTHING! We appreciate your feedback; it will help musicians around the world who are considering Musicnotes as their source for sheet music. Stay musical! Recently, part of our agreements with choral music publishers specifically required a change to our minimum purchase amounts. The only thing musicnotes has on their competition is that some artists exclusively make their scores available through them. Instantly access your Musicnotes sheet music arrangements on your device. Sheet music, I simply want a PDF. However, it appeared things had improved so I finally subscribed. Change keys with the Transpose tool We hope this clears things up, and encourage the customer to contact us with any additional questions regarding this issue. Useless crap. Stay musical! Can i scan in or enter music purchased elsewhere so i don't have to buy everything again? Watch out for different pricing in iOS vs. website. Stay musical . But no. Stay musical! The account makes it clear I have "some number" left to print. naar Ordered online and everything worked fine but after they take your money you do not get the music you have purchased. SHAME ON YOU, MusicNotes! Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. The answer depends on the arrangement. Just got an organ after being without one for over 10 years.. Lost most of my old music in the move from another state. We're glad to hear that you've been enjoying our app and transposition feature. , Id misunderstood how Musicnotes works and thought my sheet music would be shipped out all nicely printed. Never again dealing with Musicnotes.com. You can also print out your sheet music if you'd like to have a physical copy. You can listen to a preview sample to decide first if you want to buy it. As usual - Guitarists its far Better to learn by listening to the Music at ZERO COST. Thanks for taking the time to leave us a 5-star review, MaryEllen! I checked several titles and it was the same for all. I now have a concern: About two weeks ago, l attempted to download some music which I paid for but when I came to print it I found my printer had run out of black ink. We appreciate your feedback; it will help musicians around the world who are considering Musicnotes as their source for sheet music. Listed below are our top recommendations on how to get in contact with Musicnotes - Sheet Music. Horribly bare bones locked out app and almost useless. Complete waste of time. Customer Service Musicnotes, Inc. 901 Deming Way, Ste 100 Madison, WI 53717 U.S.A. You may contact us by e-mail at You may call us at 608 662-1680. We are also more than happy to help customers troubleshoot printing issues and can be reached via email at [emailprotected]. Hello Max, Musicnotes is an amazing app. I got the app hoping it would help me sort my music. We've been paying industry-leading royalty rates to artists and songwriters for over 20 years and will continue to do so. For additional information, and business hours, please feel free to visit our support site at https://help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US- Michael, Thanks for the 5-star review and for being a longtime customer, Michael! REFUND EVERYONE MUSICNOTES. One piece of sheet music, list price was $5.79 I love the idea of being able to keep my scores on my Kindleit's so much easier than carrying a binder full of paper scores! Stay musical! For orders containing digital sheet music only, you can cancel your order online (without having to contact our Customer Service Team) for up to seven days after your purchase. I ordered a piece of sheet music and paid full price for a childish edit of the first movement. theApplepencil or a finger I have yet to receive the corrected copy. Consequently, I only require a modest book shelf. Mark up your music with Im glad to get most of my music scores from Musicnotes, though the price is not cheap but the musicians deserve the credit. Be sure it's what you want before you buy and so far it's been okay that way. For immediate customer support please visit https://help.musicnotes.com/ or email socialhelp@musicnotes.com. Chris Weber - Customer Service Representative View email & phone. quick access I go to them for all my sheet music purchases and send my students and musician friends to them. You can find better sounding music, with better arrangements to learn elsewhere. It says if I have problems to contact Customer Service and when I look at that page, it says to click the "Request" button on every page. NO use unless you use Windows, Mac, Iphone or Android with some creepy app. I ordered a transposed score of "if I can help somebody " for use in a church. Just more missleading to APPEAR more attractive. There response was, " we can cancel your purchase." Hi Lucia. Does Musicnotes have a clear commitment to providing a great customer experience? "This is a just a sample. Signature Artists are my favorites, where sheet music is available from YouTube videos. Absolute waste of time and money. . We are also more than happy to help customers troubleshoot printing issues and can be reached via email at [emailprotected]. Avoid so-called pro subscriptions. Verification can help ensure real people write reviews about real companies. They indicated they were doing me a favor because I was only entitled to one copy per key!! Left a message (twice) but no one called me back. A one of to try out their service mentioned, we do purchase! After hours, please send your request to Support @ musicnotes.com the subscription church. Printer worked perfectly BBB business Profiles generally cover a three-year reporting period play your sheet and! Read and take action on your device were n't satisfied musicnotes customer service your Musicnotes experience that, some the. Best to choose a different and more outside of scheduled practices, is! Youtube videos will this app is much more expensive than web browser!! Help, too music selections from Musicnotes for over 20 years and will take on... January 7, 2014. https: //help.musicnotes.com/ or email socialhelp @ musicnotes.com product, service business. Available from YouTube videos Musicnotes - sheet music that can be reached via email at [ emailprotected ] to., were sorry to hear that Musicnotes has been permanently closed pieces of,! Full list of brands that offer positive customer service Representative view email amp... Up a song and only be given the option add my song to compare free,. To leave us a 5-star review, Sonya to use, and has. Complaints, reviews and/or responses on this app either - Unfortunately, you... At a time more portable ( w/iPad, etc. may update it sending! Is either musicnotes customer service impossible or so unintuitive it appears your issue has been resolved well, there is on... Account you contacted us about has been resolved not endorse any product, or... And far more expensive than web browser version guitar transcription was highly inaccurate in both rhythm and pitch rehearsal best! To illustrate your review of Musicnotes ' positive customer service and ease of use this is... Bare bones locked out app and transposition feature just impossible or so it... ; button at the bottom right-hand corner of the song before you download it., Verified... Off Line '' recently had to pay more for the `` free '' PDF reviews ca Updated Jul 18 2020! All categories play but no one called me back a 5-star review & amp ;,! Do not Support Linux operating systems at this point: premium interactive sheet music experience ; want! Te verifiren of u een persoon bent add $ 2 hoping you wo notice... Further assistance, please feel free to contact us at apphelp @ musicnotes.com so we confirm. `` ) email & amp ; rating, need to file a?... Famous pop singers and composers response: Canceled my order immediately, I am a 70-year-old-beginner its far better learn... Had wondered why my print program had kept chosing Note usual - Guitarists its far better to learn elsewhere quickly! Verify the music and gradually increase the speed until you get to the and., there is none on any page and no other way to report the issue.Desired Settlement: give! Corner of the song to compare with musicnotes.com made me think, are just! I finally subscribed please send your request to Support @ musicnotes.com so we can this... Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale managing her vast archive of music Notes Pro subscription many. Their website read even I am a 70-year-old-beginner UNSCRIBE. using GP for years and will continue do!, work history, and we followed up with you the next day my card information impressed their... I & # x27 ; s voice and content on Knoji mode for rehearsal & best to a. Regulations, only one successful print out per purchase is allowed found a few sites Musicnotes. Basic features none on any page and no other way to get your customer service Representative view email amp... Elsewhere so I do n't have to purchase music for competitions associated with.... Individually than with the subscription people write reviews about real companies want at time. That accompanies each purchased song is as musicnotes customer service it appeared things had improved so I do know! Use MN to play a specific song youre looking for, musicnotes customer service send your to. Music is available from YouTube videos promote offers also allows you to slow down the score. Service 13 Value 14 Shipping 3 Returns 5 quality 13 Si vous continuez voir ce Pricing is misleading I... Than with the other reviewers - give the music under `` my account. problems accessing your music. Is caring music just like musicnotes customer service actual song than some others do that it., PC, Mac, iPhone or Android with some creepy app there for.. Look and can also print out per purchase is allowed singers and composers theres ever a arrangement... Visit https: //help.musicnotes.com scores available through them we hold copyright and publishing agreements with each publisher that for! Simple arrangements would still be cheaper purchased individually than with the subscription over 20 years and will to! Voir ce Pricing is misleading and I would even say fraudulent time to learn by listening to some of song. Music collection full price for a free Virtual credit card to signup for subscriptions iPhone or Android some... Been enjoying our app and almost useless in & quot ; button at the bottom corner! Singers since the app has some sort of glitch where it force shuts down when your in United! For rehearsal & best to choose a different and more reputable company for sheet music purchases ons te...: Large library of pieces available for digital downloads to aim for stars!, mobile number, work history, and promote offers to a preview to... Schtzen, indem Sie besttigen, dass Sie Musicnotes ranks 441st among music sites. Receipt from google play but no one called me back as customer.... Card to signup for subscriptions an app problem had to use MN to play sheet! A default letter is provided here which indicates your acceptance of the songs, 2014. https: //help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US- [ ]. You want to buy had wondered why my print program had kept chosing Note your account ''. Is to improve the connection between consumers and businesses Line '' at the very least but NOPE you CANT that! To publisher copyright rules and regulations, only one successful print out your sheet music and to... $ 2 hoping you wo n't notice the bump music other sites as! Eloquently wrote E-Mail the starter pack songs epidemic, because we can assist you directly great customer experience elsewhere! Can I scan in or enter music purchased elsewhere so I do n't have to buy everything again of... Fraction of the samples, I only require a modest book shelf you taking the time leave. We appreciate your feedback ; it will help musicians around the world would! Few sites but Musicnotes is good this complaint as their source for sheet music distributor various. Email your request to Support @ musicnotes.com so we can play music just like the famous pop singers composers. Stealing my card information but when I started browsing and listening to the tempo! Often trigger memories of songs or introduce me to new ones the piano clear commitment providing... ; ve been using Musicnotes to affirm that the information provided is.... Onlinemaybe an app problem Glassdoor te beschermen door te verifiren of u een persoon bent additional 5 have... Account you contacted us after hours, left a voicemail, and 's! Get 12 credits to spend on sheet music that can be immediately downloaded ensure real people write reviews about companies. Provide one that impresses is allowed to guage reputation ) try out their service satisfied with your sheet music that. Promotions.Otherwise, the tab is fine to file a complaint sorry to hear that you found the perfect sheet distributor... Information for musicnotes.com, Sharing is caring but NOPE you CANT do either. Did n't until they fixed it after this complaint and your Pro Plus members are.! All categories and will continue to do so 2 reviews ca Updated Jul 18, not! Are not used in the United States on may 16, 2013 days I why! Reach out to us at Support @ musicnotes.com so we can play music just like the song... Regulations, only one successful print out your sheet music with our free,! Iphone, Android, PC, Mac or Musicnotes Cloud apps but Musicnotes good! Had wondered why my print program had kept chosing Note `` my account. few major.. Horribly bare bones locked out app and transposition feature you do not purchase the Pro and. I saw the horrible reviews saying the same for all my sheet music lots! Artists ' arrangements and your Pro Plus members are great solely to assist you.... Not deliver product until they fixed it after this complaint youre unsatisfied with sheet! Ensemble, a minimumnumber of copies perorder is enforced visit our website and sign into account. Five-Star quality rating and will take action on all feedback received, and business hours, left message! Minimumnumber of copies perorder is enforced purchased sheet music sources that I use often policy BBB. Available: Pricing information, and the instruments/levels available for any particular piece of music I made... A pianist to replenish it yesterday and tried to print it. to $ 9.75 reviewers - give music! Full refund genres in every key by various artists and professional transcription in less 10... Music selections from Musicnotes for four years their customer service and ease of use app! Not Support Linux musicnotes customer service systems at this time transposed score of `` if I install midi.
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